Connectivity table
By means of our connectivity table, we provide a transparent overview of the way in which the various components of this report, such as our vision, strategy, material matters, indicators, targets, results, and the SDGs are interlinked.
Strategic pillar | Material topic | Indicator | Target | Result 2020 | Contribution to SDG |
Technology for society | Network | Availability of fixed network (%) | 99.9% (target 2021) | 99.89% | SDG 9 |
Availability of mobile network (%) | - | 99.80% | SDG 11 | ||
Innovation | Number of IoT connections VodafoneZiggo (#) | - | 5 million | ||
Impact of products and services | Allies (Bondgenoten): number of AV1 robots lent out (#) | 25 | 51 | ||
Equal opportunities in a digital environment | Digital inclusion | The number of children who took part in the Online Masters programme (#) | 158,000 | 119,249 | SDG 4 |
The number of children who took part in an Experience Day (#) | 1,870 | 238 | |||
Digital transformation | NPS digital customer journey mobile customers (#) | - | 13.8 | ||
Community investment | Number of employees who registered for Step up for good (#) | 500 | 85 | ||
A diverse and inclusive culture | A responsible employer | Number of Discover trainees employed (#) | 46 (target for 2021) | 50 | SDG 5 |
Diversity and an inclusive culture | Total number of persons at a distance to the labour market employed | 100 (target for 2021) | 70 | SDG 10 | |
Everything for a healthy environment | Energy consumption and CO2 emissions | CO2 emissions (in kg) | 81,057,021 (target 2025) | 106,660,828 | SDG 7 |
Circular economy | Business waste (kg) | Zero waste (target 2025) | 1,620,732 | SDG 12 | |
Sustainable purchasing of products and services | Chain management | Total expenditure paid to suppliers who have completed the Ecovadis assessment (in €) | €900 million (target for 2021) | 19.2% | SDG 8 |
Top 250 suppliers in Ecovadis (%) | 70% (target for 2021) | 21.2% | |||
Privacy | Staff who have completed privacy e-learning (%) | 100% | 100% | ||
Security | Customer service staff who have done the e-learning on data breaches (%) | - | 65% | ||
Electromagnetic radiation | Score in internal policy compliance review EMV (#) | > 4 | 4.7 | ||
Other | Customer care | NPS of combined services Vodafone – consumer (#) | - | 27 | |
NPS of combined services Ziggo – consumer (#) | - | 7 | |||
Governance | Percentage of women in top management (%) | 32% (target for 2021) | 29% | ||
Business ethics | Speak Up reports (#) | - | 6 |