In the coming years, we expect a further shift towards more hybrid forms of working. As their employer, employees expect us to help them to be able to work anywhere, anytime. More and more ways of working will arise that will make our processes and collaborations even more efficient and will affect the positions and structures within our organisation. It is vitally important that we continue to invest in training and development, to ensure that people become familiar with these new forms of working.
We are seeing ever-increasing attention being paid to diversity and inclusion in the workplace and we expect the focus on these issues to only increase further in the coming years. Artificial intelligence and big data are becoming ever more advanced and will ensure that prejudices play an increasingly smaller role in the recruitment process. It is our aim to diversify our workforce even more in the coming years and thus to make it an even better reflection of society.